|
I finally broke down and got the right tool for the job and couldn't be happier. Clean cutting and dimensionally true. Very easy set up with the adjustable shims.
Freud 99-036 Adjustable Tongue & Groove Bit Set, 1/2-Inch Shank, works as represented, Very good adjustments.
Came safe and secure. Nice finish; Freud-like.Purchased to build shaker-style doors and drawers with nominal 1/4" ply flat panels. Narrowest setting was still a little wide for the snug fit I hoped for, but I assume the carbide is sized as advertised. I'll have to find another set-up or thicker ply.JW
The Freud Tongue & Groove Bit set arrived within two days of my order and were packed adequately to ensure no shipment damage. I'm very happy with the service and the product. Now to have some fun in using it.
I followed the procedure for the return policy, which provided an email directly to Turtle Tools. So I made one up that included all pertinent information. As a consequence, the router bits were damaged (the carbide tip was chipped). The item was shipped in a used box with no packing material - none whatsoever. Not only do they not have a link, they don't even provide you with a telephone number to report problems. Although the Turtletools return policy states that a Return Goods Authorization (RGA) must be included, they don't tell you where you can find one.
I'm out $10 for the cost of shipping the return.
I sent two emails, however, neither email received a response.
How can they maintain the public trust if there is no accountability for bad vendors.
The box was visibly and severely crumpled and the hard plastic packaging used by Freud to hold the router bits in place had come open.
The most disappointing aspect of this whole ordeal is that Amazon does not actively seek feedback on rogue vendors.
I also called the phone number, however, the voice mail box was full.
As the return policy is 15 days from receipt of the item, I decided to return the item to Turtletools using the address on the original shipping box.
There should be a link on their site to report incidents like this.
I'm still waiting to see if either Turtletools or Amazon will step up and resolve the situation.
|
